Crisis Leadership Tips
Demonstrate a decisive plan of action
In times of crisis, people look to leaders for direction and are reassured by decisiveness. Despite incomplete information, effective leaders communicate clear next steps while addressing expertise and information gaps. Consider sharing contingency plans and if/then scenarios.
- What Good Leadership Looks Like During This Pandemic – HBR
- Leading Through A Crisis – Harvard Business School
Show caring and inclusion toward the people you lead
Listen deeply to the concerns of people and directly address those concerns with empathy. Ensure that everyone has an opportunity to contribute. Don’t drop the focus on people as you are engrossed in crisis management.
Be visible and communicate on a regular basis
While the current pandemic calls for social distance, it is important to be present with those you lead. When possible to maintain physical safety, touch base with people at different levels of the organization in person. Use video conferencing and phone calls to connect more effectively than relying solely on email or social media. Create a rhythm of communication that people can depend on for updates.
Ensure people have what they need to do their jobs
People want to be safe and effective in their work and may worry that stressful times pose new challenges or changes to their jobs. Effective leaders clarify expectations and update those regularly in response to crisis. Ask and then listen for what front-line people identify as needs, which may include supplies and equipment, technology or protocols, training, information, and clarity of roles, among other things.
- What Employees Need From Leadership – Gallup
Communicate transparently, with integrity
Crises can be rife with bad news, and the rumor mill is turning. Embrace the opportunity to discuss reality in an open way. Provide hope for the future and how we will work through the current challenges together. Acting in the face of uncertainty means we will be wrong at times. When missteps inevitably occur, acknowledge them and adjust course toward goal.
Attend to people’s wellbeing
Beyond the concerns people express about work and the faces they show, there is pain and suffering. Acknowledge that and act to mitigate the stressors and promote resilience. Make it normal and destigmatized to avail oneself of helpful resources.
Crisis Leadership Articles
- What Employees Need From Leadership – Gallup
- What Good Leadership Looks Like During This Pandemic – HBR
- Leading in Difficult Times Video Library – AAMC virtual resource library on leading in difficult times, with a focus on managing self, leading others, and leading your organization.
- Wellness Resources for SOM Faculty